Ondaro, a ServiceNow Elite Partner, announced Ondaro Lighthouse, an AI-enabled activation plan that closes the AI visibility gap and tells enterprises where to start with ServiceNow’s AI Control Tower and what to turn on first.

The launch comes as ServiceNow has made AI Control Tower (AICT) the new normal, embedding AICT capabilities in every AI Native SKU (Foundation, Advanced, and Prime) as of April 2026. New and migrating ServiceNow customers also receive expanded AI Control Tower capabilities at no incremental charge for their first year, including governance for Microsoft Agent 365 and NVIDIA environments and integrations with Veza and Armis.

That free year of AICT is a meaningful runway, but it is also a clock. Enterprises adopting AICT today are in four very different starting positions, and the path to value looks different for each. Without a tailored plan, the runway can pass without measurable progress. Gartner projects that 40 percent of agentic AI projects will fail by the end of 2027, with most failures attributed to governance gaps rather than gaps in capability.

“Leadership teams across every industry are under pressure to scale AI with confidence. AI Control Tower provides the critical foundation, but the right path depends on what matters most to each organization: visibility, compliance, value realization, or agent safety. Lighthouse helps leaders identify that path, prioritize the foundational work, and connect AI investment directly to board-level outcomes,” said Jeff Gregory, CEO of Ondaro.

Lighthouse combines an AI-enabled discovery session with a one-page activation plan delivered within 24 hours. AI pre-populates the session with publicly available context (recent announcements, regulatory profile, current AI footprint) and the plan is refined through conversation with the customer. Each plan includes:

• A starting profile: The customer’s mix across the four most common AI Control Tower adoption patterns (Shadow AI, regulator-driven, top-down strategy, agentic-first), with percentages that show where their work needs to land first.
• A three-stage activation plan: Specific AI Control Tower capabilities mapped to key stages: See It, Understand It, and Govern & Measure it, sequenced by the customer’s profile.
• Foundation work identified: The data, workflow, and ownership gaps that need to be addressed alongside the rollout, called out so they don’t get missed.
• Continuous value metrics: The ROI signals (AI assets registered, daily AI actions, top AI systems by value, hours saved, productivity vs prior period) that activate from stage 1 onward and make impact visible to leadership and the board.

“ServiceNow’s AI Control Tower includes a broad set of governance, observability, lifecycle, and value-tracking capabilities, and different organizations need different starting points,” added Gregory. “A bank facing a regulatory deadline does not approach the platform the same way a technology company building autonomous agents across multiple platforms does. Without a tailored plan, customers may struggle to put the free year to productive use. Lighthouse is built to make sure that doesn’t happen."