Aceso Interactive, Inc., a leader in patient experience and engagement solutions, announced a collaboration with Alvee, an AI-driven, whole-person care navigation platform. Alvee’s AI services are now built into the Aceso Sphere™ platform, so hospitalized patients can share what matters to them, from social needs to wishes for care, then opt in to supportive services and receive follow up, all from the bedside.

Non-medical factors such as food insecurity, housing instability and lack of transportation are estimated to drive up to 80 percent of health outcomes. Yet social needs screening often depends on paper forms or manual intake steps that compete with clinical priorities. Needs get missed, and patients go home without the support that could keep them well. For older adults, hospitals now report to CMS on whether they ask what matters most, yet those conversations often live on manual whiteboards instead of the patient chart.

Aceso and Alvee address that gap by bringing whole-person care navigation to the screen patients already use: the bedside TV or tablet. Within Aceso Sphere, patients have a plain-language conversation with Lucy, Alvee’s What Matters agent, at a time that suits them. Lucy listens for social needs, mood and memory concerns, and wishes for care, then summarizes the conversation for the care team to review and confirm with the patient. Alvee documents those needs in the health record and builds a plan that spans health plan benefits, public programs, and community resources. Patients can then opt in to the services they want, and care teams can track next steps, including follow-up after discharge. Medicare reimbursement for that follow up helps hospitals sustain the work.

The integrated solution delivers:

• One view of the whole person: Social needs, mood and memory, and wishes for care come together in one summary for the care team within their existing EHR.
• Time back for care teams: Social needs are flagged on day one, not at discharge. Alvee scans the chart to identify social needs, drafts summaries and personalized care plans, and hands them to the care team to approve.
• Reimbursement opportunity: Alvee helps hospitals capture Medicare reimbursement for care coordination services, up to $250k per 100 enrolled patients, and in turn saves millions of dollars in avoidable ED visits and readmissions.
• Quality measures: The same documentation supports CMS hospital quality measures, including the Age Friendly Hospital Measure and the new Advance Care Planning eCQM finalized in the FY 2027 IPPS final rule, as well as patient experience scores like HCAHPS.
• Readmission reductions: Aceso and Alvee deliver supporting solutions and intelligence that assist in reducing readmissions, and complying with the CMS 2027 Hospital Readmissions Reduction program.

“A patient’s health doesn’t stop at the hospital door, and neither should their care,” said Geoff Fiedler, Co-Founder and President of Aceso Interactive. “By bringing Alvee’s AI-enabled services into Aceso Sphere, we’re giving providers a simple, compliant way to understand the social needs of every patient and connect them with the services they need before they leave the hospital.”

“Identifying social needs and knowing what matters to a patient are only valuable if they lead to action,” said Nicole Cook, Founder and CEO of Alvee. “Aceso’s bedside platform puts our screening and services in front of patients at a moment when they have time to engage and care teams are ready to help. Together, we’re making sure what matters to each patient isn’t lost, that they get the support they need, and that they stay connected to their care team after they go home.”