CharmHealth, a leader in healthcare technology solutions for providers, announced Ria, CharmHealth’s AI solutions advisor designed to help prospective buyers evaluate software with speed and directness. By walking visitors through everything from pricing to billing and setup based on the questions she is asked, Ria makes it simple to evaluate CharmHealth’s entire product suite on their own schedule. This is part of an industrywide trend making the discovery and purchase decision easier on providers.

“CharmHealth is committed to delivering an intuitive experience at every touchpoint. This includes sales and onboarding,” said Pramila Srinivasan, Ph.D., CEO of CharmHealth. “Better care shouldn’t be limited to when a meeting can be scheduled. We are deploying tools, like Ria, that serve with the urgency and personalization the modern environment demands.”

For organizations from small practices to large enterprises, health tech purchasing processes often drag on, inhibiting the progress teams hope to make. It is an industrywide problem that CharmHealth is addressing with the introduction of Ria. She removes the initial friction. Any visitor to charmhealth.com can start a conversation with Ria immediately.

Ria also streamlines onboarding alongside CharmHealth’s implementation team. She is the first line, showing system users exactly how it works, and they can ask questions at any point. Ria responds immediately so no one gets stuck waiting for answers before moving on through their workflow or until their next call.

“We believe that when applied strategically, AI can transform all aspects of care delivery,” said Venky Chellappa, VP of strategy at CharmHealth. “Ria is another example of our commitment to use AI to assist healthcare leaders, and by doing so, we can help improve patient care overall. We are focused on persistently finding new ways to reduce complexity, starting with the very first entry point.”